These general terms and conditions apply to the use of the Fraktjakt.se online services and the purchase of products and freight services from Fraktjakt AB, corporate registration number 556751-9011 (hereinafter referred to as "Fraktjakt"), unless otherwise specifically agreed in writing.

In these terms, "the Customer" refers to the natural person or legal entity that purchases a service or product from Fraktjakt or books/manages shipping services through Fraktjakt’s system. The Customer may also be referred to as "you".

When selling to private consumers, Fraktjakt applies mandatory consumer protection laws.

To purchase products or services, the Customer must be at least 18 years of age. Fraktjakt does not enter agreements with minors (under the age of 18) without legal consent.

You may never send dangerous goods with a shipping service that you purchase from Fraktjakt. Dangerous goods are substances that may pose a risk to health, safety, property or the environment when they are transported or used, or which the carrier categorizes as dangerous goods. Read more on our page about Prohibited and dangerous content.

Purchase of shipping services via Fraktjakt

Fraktjakt provides a service for booking and resale of shipping services. Fraktjakt itself does not perform shipping services and does not assume any carrier liability.

When the Customer purchases a shipping service via Fraktjakt, Fraktjakt forwards the Customer’s shipping order to the independent carrier that performs the shipping service. Fraktjakt is responsible for placing the transport order with the carrier. The Customer purchases the shipping service from Fraktjakt. The carrier’s terms and conditions apply to the execution of the shipping service and govern the carrier’s liability.

Information regarding transit time, pickup date or delivery date is normally an estimate and does not constitute a guarantee. Exceptions apply where a shipping service is expressly stated to be a guaranteed service.

When the Customer completes the purchase, the Customer makes a prepayment to Fraktjakt based on an expected price for the shipping service according to the information provided by the Customer at the time of purchase. The prepayment does not constitute a final or binding price for the shipping service.

Payment does not in itself imply that the carrier has accepted or undertaken to perform the shipping service. If the carrier, after receiving the shipping order, notifies that the transport cannot be carried out or that a shipment cannot be collected or received, Fraktjakt shall, without delay, refund the prepayment made for the relevant shipping service. Such refund constitutes the Customer’s sole and exclusive remedy, and no further compensation shall be payable against Fraktjakt in such cases.

Fraktjakt is not responsible for the acts or omissions of the carrier in connection with the execution of the shipping service. Fraktjakt shall not be liable for any indirect or consequential damages or loss of profit.

Please contact Fraktjakt's customer service if you require further information regarding an existing shipment, our purchase terms or our services in general.

All communication between the Customer and the carrier shall be conducted via Fraktjakt’s customer service, except where the carrier, in connection with the execution of the shipping service, contacts the sender or recipient directly, for example for notification, delivery information or scheduling. If the Customer contacts the carrier directly to make changes to a purchased shipment (e.g. address correction, return, etc.), the Customer shall be deemed to have accepted any additional charges that the carrier may apply. Such charges may subsequently be invoiced to the Customer by Fraktjakt and may not be disputed with Fraktjakt.

Fraktjakt is not responsible for any information or instructions provided directly by the carrier to the sender or recipient.

The Customer is responsible for ensuring that all information provided when purchasing or booking a shipping service is correct. This includes, but is not limited to, ensuring that the contents, weight and dimensions of the shipment correspond to the information provided by the Customer at the time of purchase. The Customer is also responsible for the actions and omissions of the sender and recipient of the shipment to the extent that such parties act on behalf of the Customer in connection with the shipping service.

If the Customer provides incorrect or misleading information during the purchase process, the Customer shall compensate Fraktjakt for any additional costs and/or financial losses arising from such breach. See 'Charges for fraudulent usage', below. Fraktjakt also reserves the right to claim compensation if the service is otherwise misused. Fraudulent or suspected criminal activities will be reported to the police.

The Customer is responsible for ensuring that the shipment is handed over to the carrier or made available for collection in accordance with the purchased shipping service.

Please note that you cannot cancel the purchase once you have completed the purchase and thereby undertaken an obligation to pay for the shipping service, as processing of the shipment begins immediately thereafter, regardless of the selected payment method.

A purchased shipping service is valid for 20 days. Unused shipping documents will not be credited after the validity period. After the end of the validity period, the shipping document is no longer valid and may not be used for transport, even if it has previously been printed or otherwise made available to the Customer.

Booking under the Customer’s own freight agreement

The Customer may use Fraktjakt’s system to book shipping services with a carrier under the Customer’s own freight agreement with that carrier.

In such cases, Fraktjakt only provides a technical booking service and does not assume any carrier liability.

The transport agreement is entered into directly between the Customer and the carrier, and Fraktjakt is not a party to that agreement. The Customer shall address all matters relating to the shipping service directly to the carrier, including matters relating to booking, changes, delivery, claims and invoicing. The provisions in these terms governing Fraktjakt’s responsibility, administration or customer support for shipping services sold via Fraktjakt do not apply to shipping services booked under the Customer’s own freight agreement.

See further under 'Shipping contracts terms and conditions'.

Automatic purchases

Fraktjakt's Terms and conditions apply to all automatic purchases that are made while using Fraktjakt's "Automatic purchase" feature, as do the specific terms of service of the carrier that delivers each shipping service and/or additional service that is purchased while using this feature.

Shipping documents

After purchasing a shipping service from Fraktjakt, you MUST print out all freight documents and ensure that the carrier receives them together with the goods that are to be shipped. Missing freight documents can lead to any of the following consequences:

• The carrier refuses to pick up the goods;
• The carrier accepts the goods but applies additional fees and other costs that arise because of the incomplete documentation;
• The carrier accepts the goods but does not execute the shipping service that the Customer purchased from Fraktjakt. Instead, the carrier charges the Customer for shipping the goods as a new shipment at a higher price. The carrier then sends an invoice directly to the Customer for the service.

The shipping documents and shipment numbers that Fraktjakt creates for you when you purchase a shipment from Fraktjakt may only be used once. If you use another shipping document / shipment number that Fraktjakt did not provide you with when you purchased the shipment, you will be invoiced directly by the carrier, most likely a different price than what you paid to Fraktjakt.

Fraktjakt shall not be liable for any costs, damages or losses caused by inadequate print quality or incorrectly printed shipping documents.

Pick-up

We cannot guarantee that booked pick-up will be executed if the Customer has provided inaccurate information that requires changes in the carrier's and / or Fraktjakt's system; for example, if the Customer has provided incorrect information that caused in the freight documents and/or customs documents to be incorrect.

Fraktjakt also reflects the carrier's terms of service when booking a shipping service that is not covered by a warranty service where pick-up times are preliminary and do not constitute a time commitment. The sender is obliged to be available, present the correct goods (clearly separate goods between different shippers), documentation and ensure that all packages are addressed with freight documents printed from Fraktjakt. If the driver has missed a pickup or to load goods, the sender must get in touch with Fraktjakt's customer service.

Delivery times

Transit times and delivery commitments may vary from what is displayed depending on the origin and destination of the shipment.

In the transit time shown, no customs clearance delay is included. Some goods and highly valued items may require additional transit time for clearance.

For more information on delivery times prior to your freight purchase, see the carrier's website or contact Fraktjakt's Customer Service.

Subscription terms and conditions

Subscription period
Purchasing a subscription from Fraktjakt gives you access to the contents of the subscription during the subscription period, which begins as soon as you confirm the order that includes the subscription.

• Fraktjakt Plus - choose between monthly, quarterly and yearly subscriptions.
• Fraktjakt Pro - choose between monthly and yearly subscriptions.
• Individual Shipping Contract - monthly and yearly

Termination
The subscription can be canceled before the end of the subscription period by turning off Auto-renewal of the subscription which you find under your Subscriptions page. Otherwise, the subscription is automatically renewed when the period expires.

Auto-renewal
Auto-renewal causes a new subscription period to begin immediately after the previous subscription period ends, and you will continue to be charged according to the terms of the renewed subscription.

A subscription that has ended cannot be renewed; it must be purchased anew. During the time after a subscription ends and the time that it is purchased anew, its contents will not be available to the subscriber, and the subscriber has no right to compensation for any of the subscription contents that were unavailable during this period.

A subscription may not be renewed automatically (Auto-renewal) if the customer has not been granted credit.

Refunds
You may request a refund for a new subscription within seven days of ordering it, provided that you have not already booked or purchased shipments or other services through the subscription or used the subscription in any other way.

You may request a refund for a renewed subscription within seven days of the start of the new subscription period if it is prepaid - and otherwise within seven days of the date that the first invoice containing any charges for the renewed subscription is issued - provided that you have not already booked or purchased shipments or other services through the subscription or used the subscription in any other way.

Subscriptions may not be returned or refunded in any circumstances other than those specified above.

Fraktjakt reserves the right to refuse orders of subscriptions that were previously canceled prematurely or refunded by the orderer.

Shipping contracts terms and conditions

Fraktjakt is not responsible for the execution of services that a Customer orders or manages via Fraktjakt using a freight agreement that the Customer has entered directly with a carrier.

Fraktjakt is not responsible for any damage or loss due to errors in the printing of freight documents or errors in or during the transmission of information regarding services that use the Customer's freight agreement with the carrier.

Fraktjakt is not responsible for the correctness or completeness of information that Fraktjakt presents about rates, fees, duties, taxes, transport times, regulations or terms of service regarding transport services that use the Customer's freight agreement with the carrier is based on information that Fraktjakt receives from the carrier. Fraktjakt is not responsible for the accuracy, correctness or completeness of the presented information.

When Fraktjakt allows the Customer to enter the Customer's contract freight rates in Fraktjakt's system, the Customer is responsible for the information's correctness and completeness, and the Customer is responsible for keeping the information up to date.

Fraktjakt SHOP

The following terms apply specifically to the sale of goods in the online store Fraktjakt SHOP:

Price changes
Fraktjakt reserves the right to change the prices in the webshop at any time.

Delivery
Orders that take place on weekdays before 14:00 will be treated during the same day. Orders placed at other times, on weekends, or on weekdays after 14:00 are handled as if the order was placed the next weekday. Normal delivery time is between 1-4 days depending on where in the country the recipient is. The Customer is not entitled to any compensation for delayed delivery.

Invoicing and payment terms
The payment terms reflect the Fraktjakt's normal invoice and payment terms.

Cancellation rights
When purchasing goods from Fraktjakt, you as a private consumer have, according to the law (2005:59) on distance contracts, in certain cases the right to withdraw from a purchase (right of withdrawal). This means that as a private consumer you have the right to cancel your purchase by notifying Fraktjakt within 14 days from the day you received the ordered item. The item must be returned as agreed with Fraktjakt and in unbroken packaging.

Returns
The Customer has the right to return products that the Customer does not wish to keep within 14 days. Upon return, the return note issued by Fraktjakt must be sent with the items. The product must be returned in original condition and in unbroken packaging. Always contact Fraktjakt before sending an item back. Return shipping is paid by the Customer.

Defects / Claims
Be sure to unpack the shipment as soon as it arrives and check for transport damage. Any visible transport damage must be reported directly to the driver and noted on the consignment note upon receipt. If the damage is not visible on the outer packaging, damage must be reported to Fraktjakt by mail or telephone no later than 3 days after the delivery has been received. After this time no compensation is payable. Accepted claims of transport damage normaly result in replacement of the damaged product. Fraktjakt does not accept claims for damages or loss caused by delivery delays, theft or third parties.

Non-redeemed packages
In the event of a shipment is returned due to not being redeemed by its addressee, the cost of the return will be invoiced in addition to the cost of the original shipment, and Fraktjakt will credit 80% of the value of the item.

Disclaimer
Fraktjakt shall not be liable for any graphical or typographical errors on the website, nor for any discrepancies between product images and the actual item, or for items that are discontinued or sold out.

Integration - Fraktjakt's API

Fraktjakt offers APIs (application programming interfaces) to registered business Customers who want to connect their own applications with Fraktjakt for the purpose of ordering freight services and for managing such services. Use of the APIs to only retrieve price information without the intention of ordering freight services from Fraktjakt is strictly prohibited. Fraktjakt reserves the right, without notice, to block the use of the APIs for Customers who use these services incorrectly.

Resale pricing

The price that the Customer pays Fraktjakt for a shipping service at the time of purchase is a preliminary price based on the information that the Customer has provided about the shipment. The price does not become final until after the shipping service is completely executed or terminated. Normally there will be no difference between the preliminary resale price and the final resale price; however, a difference may arise if the information provided by the Customer at the time of purchase was inaccurate or if an exception occurs during delivery (in accordance with the carrier's terms of service). If this happens, Fraktjakt will invoice the Customer for the difference, and the reason for the difference will be stated on the invoice. Note Fraktjakt does not have fixed price lists for the shipping services that we sell. The prices are set automatically by our software. The Customer shall not cite the absence of a price list or purchasing receipt/invoice as grounds for contesting Fraktjakt's charges or invoicing or for delaying the payment of an invoice from Fraktjakt.

The preliminary price for a resale shipment does do not include any taxes and duties levied by other countries. These costs may be added to the final price if they are not covered by the shipment's recipient.

If goods in a shipment that the Customer purchased from Fraktjakt are forwarded or returned without the Customer having purchased a new shipment from Fraktjakt for the forwarding or return, Fraktjakt will invoice the Customer for the new shipment if one or more of the following applies:

• the Customer requested or approved the forward/return shipment,
• the forwarding or return was due to incorrect, missing or changed information from the Customer,
• the forwarding or return was due to exceptions that occur during delivery in compliance with the carrier's terms of service.

The forward/return shipment will be priced according to Fraktjakt's automatic pricing, including any applicable customer discount.

If an unforeseen event that is beyond Fraktjakt's control should occur after Fraktjakt presents the preliminary resale price for a shipment and the event causes an increase in the cost of executing the shipment, Fraktjakt reserves the right to include the increase in the shipment's final resale price. This includes the following unforseen situations:

• New tarriff or temporary fee imposed by a government agency or other authority,
• Increase in fuel costs, carriers' shipping rates or similar costs,
• Natural disaster,
• Military conflict.

Resale surcharges

The terms of service for each shipping service that Fraktjakt sells specify which surchages apply when exceptions occur during delivery, etc. Here are some examples of where additional charges may apply:

• The carrier has notified or contacted the recipient of the shipment due to a delivery exception or a Customer request (where notification was not included in the service that the Customer purchased),
• New delivery attempt after notification,
• Dimensions / weight outside product specification,
• Non-redeemed package or pallet that the carrier returns to the sender,
• Incomplete, incorrect transport document, (non-readable bar code due to poor print, printing on plain paper),
• Goods that are not machine-sortable, such as tube packaging,
• Additional customs handling due to incorrect information on customs documents.

Fraktjakt invoices the Customer for the additional charges. Each additional charge is specified on the invoice.

Customs duties

Freight purchases do not include customs duties / taxes. Fraktjakt is not the owner of the goods. These fees shall be charged to the recipient in the country in which the freight is shipped to and according to the tax rules and fees that apply for imports. If the customs agent cannot charge the fees to the recipient, Fraktjakt will invoice the Customer for the unpaid fees.

Charges for fraudulent usage

The Customer will be charged a fee for the extra work caused by the Customer's fraudulent usage of Fraktjakt, including but not limited to the cases listed below.

• A shipment that the Customer has annulled or canceled is sent anyway;
• The Customer provides false freight dimensions to manipulate the price of a shipment that the Customer purchases from Fraktjakt.

Fraktjakt reserves the right to set this fee at up to SEK 500 + VAT without specifying the work that the fraudulent usage has caused. The Customer is also responsible for compensating Fraktjakt for any other damages caused by the fraudulent usage. Depending on how serious the fraudulent usage is, the Customer may also be reported to the police, and Fraktjakt may close the user's account and/or prohibit the Customer from making further purchases.

Payment security

Fraktjakt guarantees that the payment options offered on the Fraktjakt's website are safe. Fraktjakt offers payment by Swish and a secure card payment with VISA and MasterCard in collaboration with Payer Financial Services AB (Payer). Payer is a payment service provider under the supervision of Finansinspektionen and is PCI-certified according to PCI DSS Level 1 and approved by VISA and MasterCard. When paying by card, the Customer is sent to a secure site with an SSL certificate at Payer, where the Customer can safely fill in his card details and carry out the payment. Fraktjakt never handles the Customer's card details.

Invoicing terms and conditions

Fraktjakt offers several payment methods, such as online payment and invoicing. Online payment and invoice processing may be handled by external service providers. By completing the purchase, the Customer also accepts the terms applicable to such payment services. In the event of payment irregularities, such as overpayment, incorrect payment or the need for a refund, administrative fees may be applied by the external service provider in accordance with applicable laws, regulations and official guidelines, and may be charged to the Customer. In particular, a fee determined by the external service provider may be charged for refunding the excess amount resulting from overpayment of an invoice by the Customer.

The terms stated below apply to customers to whom Fraktjakt has granted invoice credit. The same terms shall apply even if payment by invoice occurs without approved credit.

Invoice Customers will have all purchases consolidated on a daily or weekly invoice, depending on the approved invoice frequency. Weekly invoices are created each Saturday.

The Customer's invoices can be seen at any time by logging on to Fraktjakt.se and selecting Finance followed by Invoices. Each invoice is sent by e-mail, e-invoice or letter, depending on the Customer's settings. If the Customer has chosen delivery via e-invoice without having a bank account that is registered to receive EDI, then the invoice will be sent by letter instead. The Customer is obliged to pay the invoices on time even if the delivery is delayed or fails. Invoice copies in PDF format are available for a maximum of 2 years after the invoice date.

For invoices delivered via e-mail or EDI (E-invoice), no invoicing fee is applied.
For invoices delivered by letter, an invoicing fee of SEK 32 (SEK 40 incl. VAT) will be applied. This applies to both debit invoices and credit invoices.

Payment terms for Fraktjakt Plus Customers is 20 days. For other Customers, 10 days applies.
An invoice is due for payment on the 'expiration date' (Förfallodatum) shown on the invoice.

The Customer must pay the invoice on time regardless of whether there are unresolved claims regarding missing, damaged or undelivered goods or unfulfilled money-back shipment guarantees. The valid procedure for repayments to the Customer in such situations is stated in 'Claims' and 'Shipment guarantees'.

In case of late payment

When the Customer is a private consumer: In the event of non-payment or late payment, a reminder fee of SEK 60 will be added. A default interest rate if, according to the reference interest rate applicable at any given time, increased by 8 percentage points calculated from the original due date, will also be added. If no payment is made thereafter, the claim may be handed over for debt collection handling where additional debt collection costs of SEK 180 will be added.

When the Customer is a business: In case of non-payment or late payment, a late fee of SEK 65 will be added. A default interest rate if, according to the reference interest rate applicable at any given time, increased by 8 percentage points calculated from the original due date, will also be added. If no payment is made thereafter, the claim may be handed over for debt collection handling where additional debt collection costs may be added.

In addition, the Customer risks losing its credit with Fraktjakt (the right to purchase on invoice is withdrawn) and in more extreme cases risks account deactivation.

Disputing an invoice

The dispute must be made before the invoice's due date from your Fraktjakt account. Navigate to the page that shows all your Invoices and find the invoice you want to dispute and select 'Dispute' in the three-dot menu to the right. You will then end up on the 'Dispute invoice' page where you should follow the instructions to submit the dispute.

What happens if you dispute an invoice without it being incorrect? If a dispute resolution board (for example the Swedish Complaints Board) or court finds that you have disputed the invoice without grounds, you may have to pay late payment interest, collection costs and other costs to Fraktjakt.

The basis for whether the dispute is approved or not is the carrier's decision in the case with which the disputed item(s) was/are reviewed.

Security deposit

Fraktjakt may require the Customer to provide a security deposit as security for the Customer’s payment obligations towards Fraktjakt.

The security deposit consists of funds paid by the Customer to Fraktjakt and held by Fraktjakt as security.

Fraktjakt is entitled to apply the security deposit, in whole or in part, to settle overdue claims against the Customer and to cover Fraktjakt’s costs for handling such claims. Fraktjakt is also entitled, for the same purpose, to apply any funds held in the Customer’s prepaid balance.

Fraktjakt has the right to require that the security deposit be restored to its original level after any amounts have been applied.

Any remaining balance of the security deposit shall be credited to the Customer’s prepaid balance once all outstanding matters between the Customer and Fraktjakt have been finally settled. Any refund of such amount shall be made in accordance with the terms applicable to the prepaid balance.

Prepaid balance terms and conditions

The Customer may deposit funds into a prepaid balance with Fraktjakt using card or Swish payment.

The minimum deposit amount is SEK 1,000 and the maximum allowed balance is SEK 25,000, unless otherwise agreed.

Funds in the prepaid balance are primarily used for payment of the Customer’s purchases via Fraktjakt.

However, if the Customer has an overdue invoice, Fraktjakt is entitled to apply funds in the prepaid balance to settle the claim and related costs, in accordance with the provisions set out in the section Security deposit.

The Customer may request to close the prepaid balance. Fraktjakt is entitled to charge an administrative fee of SEK 250 in connection with closing and final settlement. Any remaining balance, after deduction of the administrative fee, will be refunded to the Customer. Outstanding balances not exceeding the above administrative fee will not be refunded.

If the prepaid balance has not been used for a continuous period of 18 months, and the Customer has not requested a refund or closure of the balance during that period, Fraktjakt is entitled to close the balance and reset any remaining funds to zero without refund. Fraktjakt may notify the Customer of an inactive balance before such balance is closed, but is not responsible for whether the Customer receives such notification.

Balance history

The Customer has access to a balance history showing transactions relating to the Customer’s prepaid balance and, where applicable, the Customer's security deposit.

The balance history may include different types of transactions, such as deposits, payments, refunds, security deposits and other adjustments.

The description of a transaction indicates whether it relates to the Customer’s security deposit. Transactions that do not relate to the security deposit are treated as relating to the Customer’s prepaid balance.

Crediting

When Fraktjakt issues a credit invoice, the invoicing terms stated in 'Invoicing Terms & Conditions' apply.
In the event of any crediting of purchases paid by card or Swish, a crediting fee of SEK 30.00 will be added.

Claims

All claims are made to Fraktjakt via our forms for either Damaged Goods or Missing Goods.

A Customer who has submitted a claim regarding a freight purchased from Fraktjakt shall not contact the carrier directly about the claim unless expressly instructed to do so by Fraktjakt in writing.

Any and all payments to the Customer for the claim will be made by Fraktjakt. Under no circumstances shall the Customer accept any monetary payment from the carrier for the claim. Violation of this voids the Customer's right to any compensation/refund from Fraktjakt for the claim.

The outcome of any claim for refunds and/or compensation due to loss or damage during delivery is determined by the carrier, in accordance with the carrier's terms (The Customer must read and approve the carrier's terms before completing a purchase.).

The Customer shall pay all invoices on time in accordance with the payment terms that the Customer approved at the time of purchase, even if the Customer initiates a claim regarding the invoiced shipments or otherwise reports loss or damage. Upon the carrier's approval of compensation, Fraktjakt will refund the approved damages and purchase price. However, no matter what the outcome of the claim is, Fraktjakt will not refund any fees that the Customer may have incurred by neglecting to pay an invoice in time.

Keep in mind that:

• Visible damage must be reported immediately, you should make sure that the representative or driver notes the damage upon delivery;
• Different shipping companies may have liability limitations for certain type of goods. Such limitations apply even if the goods have been additionally insured;
• Hidden damaged content must be reported no later than 5 days after receipt to Fraktjakt;
• Carriers Fedex and UPS have no time limit for locating missing shipments, and no compensation for lost goods will be determined before they complete their search;
• All other carriers deem a shipped item to be lost if 30-60 days have passed since the shipment was handed over to them, and they still haven't located it.

The Customer can submit a claim to Fraktjakt regardless of whether the Customer was the sender or the receiver of the shipment.

IMPORTANT! Don't forget to get the shipping provider's representative (driver) sign on the shipping manifest when you, as the sender, have handed over your shipment.
The signed shipping manifest is required to prove that you have really handed the shipment over to the shipper in the case that a complaint is made about a missing shipment.

The Swedish Tax Agency's rules for the shippers apply to payments of claims settlements: VAT is not included in payments of claims settlements to business Customers..

Claim form - fill in and send to Fraktjakt.

Shipment guarantees

If a Customer has purchased a shipping service from Fraktjakt that includes a delivery or time guarantee, the Customer may claim payment on the garantee by contacting Fraktjakt's customer service. The Customer shall not contact the carrier directly about the claim on the guarantee unless expressly instructed to do so by Fraktjakt in writing.

Any and all payments to the Customer for the claim on the guarantee will be made by Fraktjakt. Under no circumstances shall the Customer accept any monetary payment from the carrier for the guarantee. Violation of this voids the Customer's right to any compensation/refund from Fraktjakt for the guarantee.

The outcome of any claim for refunds and/or compensation because the failed guarantee is determined by the carrier, in accordance with the terms of service for the shipping service that the guarantee pertains to (The Customer must read and approve the terms of service before completing a purchase.).

The Customer shall pay all invoices on time in accordance with the payment terms that the Customer approved at the time of purchase, even if the Customer expects compensation or a refund due to an unfulfilled guarantee. Upon the carrier's approval of the claim, Fraktjakt will refund the approved compensation or refund amount. However, no matter what the outcome of the claim is, Fraktjakt will not refund any fees that the Customer may have incurred by neglecting to pay an invoice in time.

Lien

Fraktjakt has the right to place a lien on goods if a Customer has not paid what is owed. In the event of unpaid debt, Fraktjakt has the right to redirect shipments and sieze the goods, and sell so much of the goods that Fraktjakt's total receivables are covered. Fraktjakt shall, as far as possible, inform the Customer in good time of the measures which Fraktjakt intends to take for the sale of the goods. If the debt is paid after the goods have been seized, the Customer is responsible for both warehouse rental cost and the cost of shipping the goods back to the client. The Customer has 10 days to pay outstanding receivables after the goods have been seized before the sales action begins.

Account security

A business Customer shall ensure that all user accounts that the Customer adds to the Customer's business account in Fraktjakt belong to individuals whom the Customer has authorized to use Fraktjakt.se on the Customer's behalf. A business Customer shall ensure that the owner of each user account that the Customer has added to the Customer's business account in Fraktjakt chooses a password that is difficult to guess, keeps the password private and takes all other reasonable measures to prevent anyone else from gaining access to that user account. Furthermore, a business Customer is responsible for removing any user accounts belonging to individuals whom the Customer no longer authorizes to use Fraktjakt.se on the Customer's behalf. This must be done as soon as the Customer revokes such authorization.

A non-business Customer (i.e. a private consumer) is responsible for choosing a password that is difficult to guess, keeping the password private and taking all other reasonable measures to prevent anyone else from accessing the Customer's user account.

The correctness of the website

Fraktjakt strives to ensure that the information available on the website is correct. This also applies to information that is downloaded from the website (such as manuals, forms, etc.). However, we cannot guarantee this because a freight supplier can make price or product adjustments that we have not been able to index. We do not take any financial responsibility for any problems that the information we present here may cause. Inaccuracies or typographical errors will be corrected as Fraktjakt detects them. Most of the information on Fraktjakt is maintained via independent sites in Sweden. If you find inaccuracies, please report it to us.

Third party information

The products and services mentioned on Fraktjakt may be subject to information available from third parties. Brand and information presented here belong to the respective supplier. The information on Fraktjakt is provided without warranty. Fraktjakt is not responsible under any circumstances for specific damages that the information on this site may have caused. Freight suppliers whose product information, price information, and terms are displayed on Fraktjakt cannot be held responsible for incorrect information on Fraktjakt. The information that freight providers present on their own websites applies when purchasing their products and services.

Your comments

Fraktjakt wants to get your feedback and appreciate your suggestions, but cannot answer all the comments individually. Fraktjakt is free to use and act on the information you send to us.

Use of website functions

On the Fraktjakt website, there are interactive functions, eg. price comparison, and searching of shipping companies. You are authorized to use the functions solely for the intended purpose.

Links to other websites

On the Fraktjakt website, there are links to other websites. We have no control over the content of the websites and take no responsibility for the content or functionality of these.

Privacy

By using Fraktjakt you consent to our privacy policy.

Abuse

Fraktjakt reserves the right to not accept / approve a registered user if Fraktjakt suspects that the user will use Fraktjakt in a misleading or inappropriate manner.

Technical operation

Fraktjakt is not liable for technical errors. Users of the service may not bring any claims against Fraktjakt due to malfunctions or other faults that may occur. With this, the Customer also accepts that software may contain program errors/bugs. Users of Fraktjakt are not entitled to claim compensation for financial or other damage that alleged errors could have caused. Fraktjakt has the right to make planned breaks in the technical operation of its services for repairs and updates. Planned interruptions will be announced on the Fraktjakt website.

Dispute

If a dispute arises, the parties shall first and foremost resolve this through their own agreement.

If you are a resident or based in the EU, you can turn to the EU website for dispute resolution.

Questions?

If you have any questions or concerns about Fraktjakt's general terms and conditions, please contact our customer service.

Fraktjakt's Terms and conditions version 10