How can we help you?

Here we have compiled answers to the most frequently asked questions about Fraktjakt.

Services

Is the shipping less expensive with Fraktjakt?

We offer affordable shipping, domestic and foreign, where you can utilize our prenegotiated shipping contracts with major bulk discounts already from start.

If you already have favorable shipping contracts, it is also possible to use your own Individual shipping contracts with Fraktjakt's transportation management system.

Does it cost anything to use Fraktjakt?

No!

Fraktjakt's basic accounts are completely free to register and use.
There are no hidden nor monthly fees. The only thing that you need to pay for are your actual shipment purchases. In addition, you get a good discount on the shipping price!

If you ever grow out of our basic account and need more functions, Fraktjakt also offers support for your indidual shipping contracts and our premium service Fraktjakt+ with industry-unique solutions that simplify and speed up your freight management further, but these are voluntary and not required to use Fraktjakt.

Read a more detailed rundown about our Prices.

What are the benefits of registering a user account?

By registering as a user on Fraktjakt, you can buy your freight faster, with address registers and saved templates for standard packaging and content, as well as access to our simple order connections, automation, feedback, tracking and multi-user systems that give you an overview and statistics of your freight purchase.

Payment

What payment methods are available on Fraktjakt?

  • Direct payment via your Internetbank: Handelsbanken, Nordea or Swedbank. You will be connected to your internet bank.
  • Credit Card with Visa or MasterCard in cooperation with Payer Financial Services AB. Your data will be sent with a secure SSL certificate at Payer Financial Services AB, where you can safely enter your payment details directly.
  • Swish, private persons can utilize Swish as a payment option.
  • Masterpass, quick access to your stored card information.
  • Daily Consolidated Invoice with 10 days (20 days for Fraktjakt+) as payment terms. For invoices delivered via e-mail, an invoicing fee of SEK 0 (SEK 0 incl. VAT) is added. For invoices delivered by letter, an invoicing fee of SEK 32 (SEK 40 incl. VAT) will be added.
  • Weekly Consolidated Invoice, contact support.

Shipping

Is Fraktjakt a shipping company?

No, we help you find the most suitable shipping company and shipping service. We convey shipping services, but do not ship any goods ourself.

Can I use my own shipping contracts?

We offer affordable shipping, domestic and foreign, where you can utilize our prenegotiated shipping contracts with major bulk discounts already from start.

If you already have favorable shipping contracts, it is also possible to use your own Individual shipping contracts with Fraktjakt's transportation management system.

With this service, you can create and manage shipments with your own contracts through our easy-to-use system, while also taking advantage of Fraktjakt's other benefits and unique features such as follow-up, integrations, automation, customizations and price comparison.

How do you pack safely and properly?

It is always your own responsibility to pack your items properly so that they neither gets damaged nor damage other packages during transport.

Read more about our How to pack.

How do I get compensation for damaged or lost goods?

If the goods should disappear or damage occurs during shipping, you need report this as soon as possible to obtain the possibility of damages.

If the shipping is purchased on Fraktjakt's shipping contracts, our customer service can help you conduct a complaint process against the shipping company. For freight purchased against own shipping contracts you need to contact the shipping companies directly.

Complaints can take up to 3 months to be processed by the carrier. For export freight may take a little longer as recipient countries must respond to the notification made from Sweden.

A supplementary insurance does not guarantee that compensation is always paid if the accident should occur and an injury occurs. The complaint (damage) must first be approved by the carrier for such a supplement to apply and compensation can be paid.

Shipping prices

Is the shipping less expensive with Fraktjakt?

We offer affordable shipping, domestic and foreign, where you can utilize our prenegotiated shipping contracts with major bulk discounts already from start.

If you already have favorable shipping contracts, it is also possible to use your own Individual shipping contracts with Fraktjakt's transportation management system.

Is the shipping price calculated on weight or dimensions and volume?

The price is calculated on both volume and weight, but it may also include fuel costs for delivery distance, pickup surcharge, metropolitan area surcharge and a variety of other charges, where each shipping company has different calculation methods.

In stark contrast to other sites, Fraktjakt always displays our prices "all-inclusive", with all mandatory additional charges, so that the actual shipping cost will be as transparent as possible for the consumer. However, depending on whether you miss a pick-up, the goods are considered to be poorly packaged, labels are missing, dimensions and weight are not correct or the recipient does not admit the shipment, there may be additional charges that we can not predict. Please read about additional charges in the terms for each shipping service or contact our customer service if you have any questions.

What is included in the shipping cost?

Unlike other transport systems and freight brokers, Fraktjakt shows the entire freight price, all inclusive. Including all surcharges such as DMT, fuel surcharges / fuel charges, metropolitan surcharges, notification fees, bulk / large package surcharges, seasonal surcharges and other mandatory surcharges that are always otherwise added to the actual shipping cost that you are invoiced.

This way you avoid unnecessary surprises and have a better opportunity to plan and optimize your expenses.

Read more about Price quote for all your shipping services

Will there be additional fees added to the shipping cost?

No!

If you have entered everything correctly and followed the terms of the shipping service, we will calculate the total cost including all possible collection fees, fuel surcharges, metropolitan surcharges, etc. as determined by the shipping companies.

Unlike other sites, Fraktjakt always shows the prices "all-inclusive", with all mandatory additional fees, so that the actual shipping cost will be as transparent as possible for you as a freight buyer.But depending on whether you, for example, miss a pick-up time, the goods are judged to be poorly packaged, labels are missing, dimensions and weight do not match or the recipient does not receive the shipment, there may be additional charges afterwards which we cannot anticipate. Please read about additional fees in the terms and conditions for each shipping service or contact our customer service if you have any questions.

But if everything is declared correct and you stay within the conditions for the shipping service, then the price must also correspond to the total price that applies to the service without any unpleasant surprises, which can happen when booking freight "blindly" without full price information in other TA systems.

Does the shipping cost include taxes?

If you are applying as a private individual, VAT is included in the price, but if you are applying as a company, the price is displayed without VAT. There is always a text above or below the prices that tells whether the prices include VAT or not.

Customs declarations

Can I get help filling out the customs declaration?

Fraktjakt's system automatically informs about the most common tasks required for the import and export of goods. We also create the most common customs documents for your shipments automatically together with other shipping documents. Our customer service is happy to help you if something is still unclear, so also the shipping companies you bought the shipping through, but you get the most current and specific information for your particular shipping via your own national Customs agency.

There you can also look up the product codes for your goods and see exact terms and tax rates that apply to them to your receiving country.

https://www.tullverket.se/eng/business/taricthecustomstariff

Fraktjakt's information about our Help with customs declaration

What is a Commercial Invoice?

en, commercial_invoice_desciption

All shipments to countries outside the European Union (EU) require customs clearance. No customs clearance is required for goods shipped within the EU, with the exception of Cyprus, Greece and Malta, as well as areas outside the EU excise tax areas such as Åland and the Canary Islands.

Correct and complete information on a commercial invoice is very important for fast customs clearance. Most shipping companies require a commercial invoice with three copies, all individually signed. They also recommend that you add an extra copy to the package.

Fraktjakt automatically creates a basic commercial invoice for your shipping with the most common information pre-filled. However, it is still your responsibility to check that the information is correct and if any information is missing. If you wish to create your own customs documents, you can deactivate Fraktjakt's documents under your print settings. Be aware that some countries sometimes do not approve handwritten commercial invoices. If the document is not correct, shipping may be stopped by the receiving customs. Fraktjakt will then invoice for the additional costs that may arise.

The signature does not have to be original and in Fraktjakt you can upload your signature so that it is filled in automatically.

What is a Proforma Invoice?

A proforma invoice is used instead of a commercial invoice if the importer has not bought the product. That is, if the product is not for sale, for example for gifts, samples, returns and repairs. The proforma invoice is an important part of the clearance process where customs authorities classify goods so that customs duties and taxes can be assessed correctly.

All shipments to countries outside the European Union (EU) require customs clearance. No customs clearance is required for goods shipped within the EU, with the exception of Cyprus, Greece and Malta, as well as areas outside the EU excise tax areas such as Åland and the Canary Islands.

Correct and complete information on a commercial invoice is very important for fast customs clearance. Most shipping companies require a commercial invoice with three copies, all individually signed. They also recommend that you add an extra copy to the package.

Fraktjakt automatically creates a basic commercial invoice for your shipping with the most common information pre-filled. However, it is still your responsibility to check that the information is correct and if any information is missing. If you wish to create your own customs documents, you can deactivate Fraktjakt's documents under your print settings. Be aware that some countries sometimes do not approve handwritten commercial invoices. If the document is not correct, shipping may be stopped by the receiving customs. Fraktjakt will then invoice for the additional costs that may arise.

The signature does not have to be original and in Fraktjakt you can upload your signature so that it is filled in automatically.

What is Tariff, TARIC, HS and commodity codes?

Commodity codes (also called tariff codes, taric codes and hs codes) are usually not required, but speeds up and improves the customs process which enables a faster delivery and may avoid unnecessary charges or that your shipments get completely stuck or refused in customs.

The commodity codes are based on The Harmonized Commodity Description and Coding System, an international system that more than 200 countries use as a basis for customs purposes and trade statistics.

The first four digits are called HS numbers, the first six are called HS subheadings. In addition to HS numbers and sub-numbers, we in the EU have increased the figures to eight. These eight-digit commodity codes are called the "combined nomenclature" and are the EU tariff to be used for classification.

The EU has built on the combined nomenclature with a tariff called Taric. Taric consists of ten-digit commodity codes. This makes it possible to link provisions on, for example, anti-dumping, licensing and suspension of duties with the combined nomenclature.

As an importer or exporter, you are responsible for ensuring that your goods are correctly classified. This also applies if you hire a representative who makes the declaration. If you have declared an incorrect product code, it may mean that you have had to pay too little or too much in customs or that an import permit may be required for the product.

https://www.tullverket.se/eng/business/taricthecustomstariff

With our Intelligent commodity templates you can supplement your shipments with correct item codes automatically, by either retrieving information from previous shipments and thus learning and automatically creating new templates from previous shipments or manually adding the information you want to complete future shipments with.

What is an EORI number?

An EORI number (Economic Operators Registration and Identification number) is a European Union registration and identification number for businesses which undertake the import or export of goods into or out of the EU.
https://eoriwebb.tullverket.se/ea-ansokan-klient/sv/ansokan

Fraktjakt can save this information for you, to be filled out automatically in forms when needed. Both for your own companies and your recipients through our automatic address register.

What is a VOEC number?

VAT on e-commerce (VOEC). Avoid customs fees for products valued up to 3000 NOK when exporting to Norway, by applying for a VOEC number and charging norwegian VAT.
https://www.skatteetaten.no/en/business-and-organisation/vat-and-duties/vat/foreign/e-commerce-voec/

Fraktjakt can save this information for you, to be filled out automatically in forms when needed. Both for your own companies and your recipients through our automatic address register.

What is UK supply VAT?

UK supply VAT number. Is a requirement for handling VAT payments for sales to customers in UK if the value is not exceeding 135 GBP (sales value, ie excluding shipping etc).
https://www.gov.uk/guidance/register-for-vat

Fraktjakt can save this information for you, to be filled out automatically in forms when needed. Both for your own companies and your recipients through our automatic address register.

What is a REX number?

The Registered Exporter system (the REX system) is a system of certification of origin of goods based on a principle of self-certification when the value of the consignment is over 6,000 euros.
https://www.tullverket.se/sv/foretag/exporteravaror/frihandelvidexport/registreradexportorrex

Fraktjakt can save this information for you, to be filled out automatically in forms when needed. Both for your own companies and your recipients through our automatic address register.

Printings

What print formats does Fraktjakt support?

Fraktjakt supports the following print formats

  • A4 paper

    Print on standard A4 paper.

    A4 paper Printer_a4

  • Labels 104 x 268 mm on A4

    Shipping labels in STE format 104 x 268 mm, with a receipt part, on A4 for printing on a regular A4 printer.

    Labels 104 x 268 mm on A4 Printer_a4

  • Labels 105 x 251 mm

    Labels in format 105 x 251 mm for dedicated label printers.

    Labels 105 x 251 mm Printer_a4

  • Labels 105 x 220 mm

    Labels in format 105 x 220 mm for dedicated label printers.

    Labels 105 x 220 mm Printer_a4

How do I setup a label printer?

You print shipping labels cheaper and more easy with a label printer.
We recommend the label printers TSC DA210/DA220 and Zebra GK420D.

Hint: You can purchase TSC DA210 cheap online in our own webshop.

Wrong print size?

If you experience problems with the size of the prints, then you should first check that you entered the correct print format in Fraktjakt before you created the shipment. You can not change the print type retroactively on already purchased shipments.

You may also need to change the printer settings on your computer.

(See screnshot for TSC printers)

(See screenshot for Zebra printers)

What is a shipping label?

Print the shipping labels using a label printers or on plain white A4 paper and then tape them to the top of the package. Also remove any old shipping labels from the packages.

Print the shipping labels using a label printers or on plain white A4 paper and then tape them to the top of the package. Also remove any old shipping labels from the packages.

What is a waybill?

A waybill is a document that contains details and instructions on the transport of a shipment. Unlike a shipping label, the waybill is placed in a plastic pocket. It should not be confused with a manifest which is a receipt that the carrier has received the goods.

Print the waybills on a plain white A4 paper, which should be put in a transparent pouch attached to the package.

What is a manifest?

A manifest is a summary of all goods included in a shipment. It serves as a receipt that the carrier has received the goods.

Fraktjakt automatically creates manifests in duplicate. A copy signed by the carrier to confirm collection of the goods and a copy that the carrier can keep.

You can disable the creation of manifests in your print settings if you create your own manifests, but avoid sending goods without using manifests.

These documents are important for you to be able to prove the shipment if the goods should disappear. Be sure to get the driver's signature on the manifest. It is your receipt that the carrier has received your shipping and is required for you to be able to reclaim the shipping.

What is a packing slip?

A packing slip is a document for the recipient that specifies what the goods contain. When the recipient opens the goods, they can make a reconciliation with the packing slip.

Fraktjakt can automatically create delivery notes for your shipments. If you do not wish to use Fraktjakt's delivery notes, you can deactivate these documents under your print settings.

Not finding what you search for?

Please contact our support.

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