Claim damaged goods

Do you want to make a complaint of missing or damaged goods?

Customer service hours

Business days 8.00am - 4.30pm

Usually replies within 30 minutes

Contact form

Describe your case in as much detail as possible with the order number, invoice number or shipping number and other necessary information to enable us to help you more quickly.

Log in if you already have an account

Name *
Email *

Only for cases belonging to Fraktjakt
Please note that our customer service can only answer questions about Fraktjakt and shipments purchased through Fraktjakt.If you have a Fraktjakt account, we want you to log in to it first.

For general shipment questions, we refer to the shipping companies own customer support.

Subject *
Order number
Shipment# *
Type of damage *
Please note
It is your responsibility to provide all necessary information for the complaint case to be initiated against the shipping company. If important information is missing and some of the above questions are unanswered, there is a risk that the complaint case can not be started on time. information is included before you press send.
All claims are made to Fraktjakt AB. Since our responsibility for the shipment ends after payment and printing of shipping labels, the Shipping Company's own investiation and decision applies.

The outcome of this claim will be determined by the carrier in accordance with the carrier's terms, which you approved when you purchased the freight from Fraktjakt AB.

IMPORTANT: If you were invoiced for this shipment, make sure to pay the invoice on time. Upon the carrier's approval of compensation, we will refund all approved damages and refunds to you. However, no matter what the outcome of the claim is, we will not refund any fees related to failure to pay your invoice in accordance with the payment terms.

Please remember to keep goods and all packaging that was used until the complaint process is completed:Visible damage is reported immediately (with agent or driver leaving) A note on the receipt must be provided for the damage.

Hidden damage is reported within 7 days of receipt.

Please attach documentation that proves the value you want to be reimbursed, copy of original invoice, retail invoice or receipt). According to the Swedish Tax Agency's rules for Company, VAT will never be refunded upon complaint.

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